The Beck Guarantee
All diamonds are guaranteed to be the grade and quality specified. All diamonds come with a Canadian Gemmological appraisal.
Refund / Exchange Policy
We offer a 60 day return policy. 100% satisfaction guaranteed. In order to process a return, simply contact our Customer Service department to receive a Return Merchandise Authorization (RMA) number. Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office.
Items sent to our office without a RMA number, packages shipped beyond the 60 day return period, or packages that are improperly packaged or uninsured will be refused upon receipt. Your satisfaction is important to us and if you are dissatisfied for any reason: You may return the item for a refund, you may exchange your item, or receive an upgrade to your original item.
All Items sold by Beck Gold & Diamond Brokers are refundable for the amount paid. Beck Gold & Diamond Brokers is not responsible to refund any monies required for shipping fees and credit card processing. If an item has been modified from its original version (i.e. custom head settings, larger stones, and engraving’s) then the item is only eligible for in-store credit within the 60 day return policy. Please note changes in ring sizes are not considered a modification and therefore would not qualify for in-store credit.
Returned merchandise must be undamaged and in “new and unused condition” to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweller other than Beck Gold & Diamond Brokers will not be accepted.
All items are to be accompanied by the original paperwork and appraisal. Please note that Beck Gold & Diamond Brokers will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.
All items are shipped Purolator Courier and arrive at most locations overnight. Some areas may be longer.
It was a pleasure to meet you today and I want to thank you for your very generous donation to Jessica’s Wish for our major fundraiser to be held on Sept. 4th, 2011. I know it will be a wonderful auction item and will help us to raise more money this year
I am a student in college and I went to see Mr. Beck about 2 months ago to sell a ring with some small diamonds in it. Mr. Beck advised me that the ring was in excellent condition and I may wish to sell it on Kijiji before selling it for scrap gold as I could possibly get more money for it doing it …
Clint, thanks again for the deal you gave me on my engagement ring. You saved me $1,500.00. It is gorgeous and better quality than I could find anywhere. I owe you one.
When I decided to sell my gold, I was terrified. I had inherited my mother’s gold and held onto it for almost nine years. My mother had always told me “never sell your gold, it’s your only asset when the economy goes bad.” Well, the economy got bad, I became injured and still had bills to pay with n…
Thanks for your help as well, I was very comfortable selling my gold items to you and am very glad that I chose your company instead of someone else that would not have been so personable. I would definitely recommend you to family friends and business associates. Thanks again and I will more than l…
I wanted to greatly thank you for assisting me with the purchase of the earrings. I have given them to my wife this week on our 1 year wedding anniversary and she loved them. Based on this purchase and my experience I will certainly be referring businesses your way.
As per our conversation earlier today and the successful sale of my gold, I would like to inform you that I did a price comparison regarding the 18k gold ring I sold you today. There is a gold buyer in Sherwood Park who goes by “Aaron Buys Gold” he claims to buy gold for the highest value in the …
What I thought would be awkward and scary, (selling off some of the family gold) turned out to be a rewarding experience. Thank you very much for the professional and extremely informative meeting.
You were absolutely awesome to deal with! I have been busy referring all my friends and I know you have already seen one of the ladies this weekend.
Thanks Beck Diamonds, Friendly and honest service. Upfront and helpful. Thanks for the tour as well. Lots of neat stuff, like a mini museum.