The Beck Guarantee
All diamonds are guaranteed to be the grade and quality specified. All diamonds come with a Canadian Gemmological appraisal.
Refund / Exchange Policy
We offer a 60 day return policy. 100% satisfaction guaranteed. In order to process a return, simply contact our Customer Service department to receive a Return Merchandise Authorization (RMA) number. Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office.
Items sent to our office without a RMA number, packages shipped beyond the 60 day return period, or packages that are improperly packaged or uninsured will be refused upon receipt. Your satisfaction is important to us and if you are dissatisfied for any reason: You may return the item for a refund, you may exchange your item, or receive an upgrade to your original item.
All Items sold by Beck Gold & Diamond Brokers are refundable for the amount paid. Beck Gold & Diamond Brokers is not responsible to refund any monies required for shipping fees and credit card processing. If an item has been modified from its original version (i.e. custom head settings, larger stones, and engraving’s) then the item is only eligible for in-store credit within the 60 day return policy. Please note changes in ring sizes are not considered a modification and therefore would not qualify for in-store credit.
Returned merchandise must be undamaged and in “new and unused condition” to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweller other than Beck Gold & Diamond Brokers will not be accepted.
All items are to be accompanied by the original paperwork and appraisal. Please note that Beck Gold & Diamond Brokers will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.
All items are shipped Purolator Courier and arrive at most locations overnight. Some areas may be longer.
When I decided to sell my gold, I was terrified. I had inherited my mother’s gold and held onto it for almost nine years. My mother had always told me “never sell your gold, it’s your only asset when the economy goes bad.” Well, the economy got bad, I became injured and still had bills to pay with n…
My wife Lisa Nelson introduced me to your services this week with an appointment with one of your sons, I think Nicholas. It was my first experience in trading in old, and unwanted gold and I found the experience so simple, friendly and it went off without a hitch. We went to your residence, or it a…
What I thought would be awkward and scary, (selling off some of the family gold) turned out to be a rewarding experience. Thank you very much for the professional and extremely informative meeting.
Your professionalism made the process worth telling all my friends and family about your business. I look forward to our many dealings in the future, warmest regards,
Clint, thanks again for the deal you gave me on my engagement ring. You saved me $1,500.00. It is gorgeous and better quality than I could find anywhere. I owe you one.
As expected, my second visit and transaction with you has been nothing but stellar. As you know, the first time I shopped around to get the best possible value for my gold/diamonds. Your offer was, by far, the best. The second time, I wasted no time shopping knowing that nobody in this city can prov…
As per our conversation earlier today and the successful sale of my gold, I would like to inform you that I did a price comparison regarding the 18k gold ring I sold you today. There is a gold buyer in Sherwood Park who goes by “Aaron Buys Gold” he claims to buy gold for the highest value in the …
I’m so happy to have met you yesterday when I came to sell my gold jewellery. I was so confused and had a hard time parting with it and shared with you my reasons for selling. You were so kind, patient, polite. Your advice and good thoughts gave me great confidence that i’m selling it to the right p…
I was very impressed by my experience of meeting you, and how professional you were in the sale of my bracelet. I will definitely refer you to other people who could use your service. All the best in the New Year.
I highly recommend doing business with Beck Gold & Diamond Brokers. As I had a rather large quantity of scrap gold jewellery, I did my research. Not interested in the “mail in” approach, I wanted to deal face to face and maximize the price per gram of my gold. After visiting several pawn shops that …