The Beck Guarantee
All diamonds are guaranteed to be the grade and quality specified. All diamonds come with a Canadian Gemmological appraisal.
Refund / Exchange Policy
We offer a 60 day return policy. 100% satisfaction guaranteed. In order to process a return, simply contact our Customer Service department to receive a Return Merchandise Authorization (RMA) number. Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office.
Items sent to our office without a RMA number, packages shipped beyond the 60 day return period, or packages that are improperly packaged or uninsured will be refused upon receipt. Your satisfaction is important to us and if you are dissatisfied for any reason: You may return the item for a refund, you may exchange your item, or receive an upgrade to your original item.
All Items sold by Beck Gold & Diamond Brokers are refundable for the amount paid. Beck Gold & Diamond Brokers is not responsible to refund any monies required for shipping fees and credit card processing. If an item has been modified from its original version (i.e. custom head settings, larger stones, and engraving’s) then the item is only eligible for in-store credit within the 60 day return policy. Please note changes in ring sizes are not considered a modification and therefore would not qualify for in-store credit.
Returned merchandise must be undamaged and in “new and unused condition” to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweller other than Beck Gold & Diamond Brokers will not be accepted.
All items are to be accompanied by the original paperwork and appraisal. Please note that Beck Gold & Diamond Brokers will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.
All items are shipped Purolator Courier and arrive at most locations overnight. Some areas may be longer.
I went to Londonderry Mall where a business was set up to buy gold. Their estimate was much lower than yours and I did not have a good feeling about them. I certainly had a great feeling with you; you were very professional and also very honest. I have already passed your name to a number of my frie…
I took my gold to a few jewellers and the highest price they offered me was $160.00. I phoned your office to get a quote over the phone and you estimated that I would receive roughly $440.00. I was pleasantly surprised when I arrived at your very professional office. After you tested some of the gol…
Your professionalism made the process worth telling all my friends and family about your business. I look forward to our many dealings in the future, warmest regards,
Thank you for meeting with me on Friday and for your professional approach and kind manner. It was a pleasure doing business with you!
I made several phone calls before booking a few appointments with different Edmonton gold buyers. One thing I noticed that set you apart is that when I was asking different companies about what they were paying for 14K gold, they were very vague, they would say between 14 and 20 dollars. They also s…
Thanks Beck Diamonds, Friendly and honest service. Upfront and helpful. Thanks for the tour as well. Lots of neat stuff, like a mini museum.
If you’re anything like me, you’ve been dragging around that old jewellery box filled with broken chains, one earring sets, and jewellery that just isn’t to your taste any longer. I saw the loud ads on T.V., but refused to put my valuables into an envelope and send them to who knows where for a vagu…
Any jewellery hoarders out there? I was both impressed and amazed by Clinton’s professionalism and honesty when he appraised my gold. I highly recommend Beck Diamonds if you have old gold that is collecting dust or if you are just in need of cash. The value of gold is great, and I was pleasantly …
As expected, my second visit and transaction with you has been nothing but stellar. As you know, the first time I shopped around to get the best possible value for my gold/diamonds. Your offer was, by far, the best. The second time, I wasted no time shopping knowing that nobody in this city can prov…
Clint, thanks again for the deal you gave me on my engagement ring. You saved me $1,500.00. It is gorgeous and better quality than I could find anywhere. I owe you one.