The Beck Guarantee
All diamonds are guaranteed to be the grade and quality specified. All diamonds come with a Canadian Gemmological appraisal.
Refund / Exchange Policy
We offer a 60 day return policy. 100% satisfaction guaranteed. In order to process a return, simply contact our Customer Service department to receive a Return Merchandise Authorization (RMA) number. Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office.
Items sent to our office without a RMA number, packages shipped beyond the 60 day return period, or packages that are improperly packaged or uninsured will be refused upon receipt. Your satisfaction is important to us and if you are dissatisfied for any reason: You may return the item for a refund, you may exchange your item, or receive an upgrade to your original item.
All Items sold by Beck Gold & Diamond Brokers are refundable for the amount paid. Beck Gold & Diamond Brokers is not responsible to refund any monies required for shipping fees and credit card processing. If an item has been modified from its original version (i.e. custom head settings, larger stones, and engraving’s) then the item is only eligible for in-store credit within the 60 day return policy. Please note changes in ring sizes are not considered a modification and therefore would not qualify for in-store credit.
Returned merchandise must be undamaged and in “new and unused condition” to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweller other than Beck Gold & Diamond Brokers will not be accepted.
All items are to be accompanied by the original paperwork and appraisal. Please note that Beck Gold & Diamond Brokers will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.
All items are shipped Purolator Courier and arrive at most locations overnight. Some areas may be longer.
Thanks Beck Diamonds, Friendly and honest service. Upfront and helpful. Thanks for the tour as well. Lots of neat stuff, like a mini museum.
Your professionalism made the process worth telling all my friends and family about your business. I look forward to our many dealings in the future, warmest regards,
Thank you very much for driving all the way out to my house at Isle Lake on a long weekend. Especially in the Terrible Winter weather we were having, it really meant a lot to me!
What I thought would be awkward and scary, (selling off some of the family gold) turned out to be a rewarding experience. Thank you very much for the professional and extremely informative meeting.
My wife Lisa Nelson introduced me to your services this week with an appointment with one of your sons, I think Nicholas. It was my first experience in trading in old, and unwanted gold and I found the experience so simple, friendly and it went off without a hitch. We went to your residence, or it a…
Clinton, I am so happy to have met you. You are a true professional. I felt like I was on the antiques road show when you were explaining everything about my jewellery. Thanks for your help. I look forward to doing business with you in the future.
Thanks for your help as well, I was very comfortable selling my gold items to you and am very glad that I chose your company instead of someone else that would not have been so personable. I would definitely recommend you to family friends and business associates. Thanks again and I will more than l…
It was a pleasure to meet you today and I want to thank you for your very generous donation to Jessica’s Wish for our major fundraiser to be held on Sept. 4th, 2011. I know it will be a wonderful auction item and will help us to raise more money this year
I went to Londonderry Mall where a business was set up to buy gold. Their estimate was much lower than yours and I did not have a good feeling about them. I certainly had a great feeling with you; you were very professional and also very honest. I have already passed your name to a number of my frie…
You were absolutely awesome to deal with! I have been busy referring all my friends and I know you have already seen one of the ladies this weekend.