The Beck Guarantee
All diamonds are guaranteed to be the grade and quality specified. All diamonds come with a Canadian Gemmological appraisal.
Refund / Exchange Policy
We offer a 60 day return policy. 100% satisfaction guaranteed. In order to process a return, simply contact our Customer Service department to receive a Return Merchandise Authorization (RMA) number. Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office.
Items sent to our office without a RMA number, packages shipped beyond the 60 day return period, or packages that are improperly packaged or uninsured will be refused upon receipt. Your satisfaction is important to us and if you are dissatisfied for any reason: You may return the item for a refund, you may exchange your item, or receive an upgrade to your original item.
All Items sold by Beck Gold & Diamond Brokers are refundable for the amount paid. Beck Gold & Diamond Brokers is not responsible to refund any monies required for shipping fees and credit card processing. If an item has been modified from its original version (i.e. custom head settings, larger stones, and engraving’s) then the item is only eligible for in-store credit within the 60 day return policy. Please note changes in ring sizes are not considered a modification and therefore would not qualify for in-store credit.
Returned merchandise must be undamaged and in “new and unused condition” to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweller other than Beck Gold & Diamond Brokers will not be accepted.
All items are to be accompanied by the original paperwork and appraisal. Please note that Beck Gold & Diamond Brokers will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.
All items are shipped Purolator Courier and arrive at most locations overnight. Some areas may be longer.
I was very impressed by my experience of meeting you, and how professional you were in the sale of my bracelet. I will definitely refer you to other people who could use your service. All the best in the New Year.
After phoning around I decided to set an appointment with you and another gold buyer who was located in a mall on the south side of Edmonton in a jewellery store. Both you and he seemed the most professional businesses I could find. I went to the jewellery store first. When I arrived I took out my b…
As expected, my second visit and transaction with you has been nothing but stellar. As you know, the first time I shopped around to get the best possible value for my gold/diamonds. Your offer was, by far, the best. The second time, I wasted no time shopping knowing that nobody in this city can prov…
Thank you Clinton for your great service. Brenda and I had a nice experience visiting on Friday. We certainly will refer friends and family to your business and hope to do more business with you in the future. Thank you again.
The custom ring you designed for me is perfect. Don’t change a thing! Thank-you for listening and hearing me. Yay! April G.
I was at your place on Monday (I had the silverwear set and loved all your furry friends) I just want to thank you for everything and the advice on where to sell my silverwear set. I have been telling all my girlfriends and we are all very excited to have a party. Thanks again, talk soon.
Thank you so much for your patience and kindness when dealing with me. I was not as organized in my sorting as I thought I was. You are truly a gentleman and I really appreciate that you run a very professional business and I have already told family and friends about my experience. It was a pleasur…
I can’t tell you how thankful I am that you talked me out of selling my great grandmother’s gold coin necklace. It was something that I would never wear but it was very sentimental in value. Your idea of having it mounted in a shadow box frame with a picture of her brought tears to my eyes. My famil…
Thank you for meeting with me on Friday and for your professional approach and kind manner. It was a pleasure doing business with you!
I went to Londonderry Mall where a business was set up to buy gold. Their estimate was much lower than yours and I did not have a good feeling about them. I certainly had a great feeling with you; you were very professional and also very honest. I have already passed your name to a number of my frie…