The Beck Guarantee
All diamonds are guaranteed to be the grade and quality specified. All diamonds come with a Canadian Gemmological appraisal.
Refund / Exchange Policy
We offer a 60 day return policy. 100% satisfaction guaranteed. In order to process a return, simply contact our Customer Service department to receive a Return Merchandise Authorization (RMA) number. Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office.
Items sent to our office without a RMA number, packages shipped beyond the 60 day return period, or packages that are improperly packaged or uninsured will be refused upon receipt. Your satisfaction is important to us and if you are dissatisfied for any reason: You may return the item for a refund, you may exchange your item, or receive an upgrade to your original item.
All Items sold by Beck Gold & Diamond Brokers are refundable for the amount paid. Beck Gold & Diamond Brokers is not responsible to refund any monies required for shipping fees and credit card processing. If an item has been modified from its original version (i.e. custom head settings, larger stones, and engraving’s) then the item is only eligible for in-store credit within the 60 day return policy. Please note changes in ring sizes are not considered a modification and therefore would not qualify for in-store credit.
Returned merchandise must be undamaged and in “new and unused condition” to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweller other than Beck Gold & Diamond Brokers will not be accepted.
All items are to be accompanied by the original paperwork and appraisal. Please note that Beck Gold & Diamond Brokers will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.
All items are shipped Purolator Courier and arrive at most locations overnight. Some areas may be longer.
My wife Lisa Nelson introduced me to your services this week with an appointment with one of your sons, I think Nicholas. It was my first experience in trading in old, and unwanted gold and I found the experience so simple, friendly and it went off without a hitch. We went to your residence, or it a…
I had a great experience with Beck Diamonds. While purchasing bullion silver Clinton gave me exceptional service at a cost lower than my previous suppliers. I am excited for our future dealings and would highly recommend him to anyone looking to invest in precious metals.
Thanks Beck Diamonds, Friendly and honest service. Upfront and helpful. Thanks for the tour as well. Lots of neat stuff, like a mini museum.
Your professionalism made the process worth telling all my friends and family about your business. I look forward to our many dealings in the future, warmest regards,
As per our conversation earlier today and the successful sale of my gold, I would like to inform you that I did a price comparison regarding the 18k gold ring I sold you today. There is a gold buyer in Sherwood Park who goes by “Aaron Buys Gold” he claims to buy gold for the highest value in the …
I highly recommend doing business with Beck Gold & Diamond Brokers. As I had a rather large quantity of scrap gold jewellery, I did my research. Not interested in the “mail in” approach, I wanted to deal face to face and maximize the price per gram of my gold. After visiting several pawn shops that …
Thank you very much for driving all the way out to my house at Isle Lake on a long weekend. Especially in the Terrible Winter weather we were having, it really meant a lot to me!
So nice to meet you both today, and thank you so much for spending the time with me to look at some of my gemstones and diamonds. And, for your great suggestions on Diamond Grading ABC. I’ve ordered it from the GIA educational store – they’re offering free shipping and a great price right now. …
What I thought would be awkward and scary, (selling off some of the family gold) turned out to be a rewarding experience. Thank you very much for the professional and extremely informative meeting.
I am a student in college and I went to see Mr. Beck about 2 months ago to sell a ring with some small diamonds in it. Mr. Beck advised me that the ring was in excellent condition and I may wish to sell it on Kijiji before selling it for scrap gold as I could possibly get more money for it doing it …