The Beck Guarantee
All diamonds are guaranteed to be the grade and quality specified. All diamonds come with a Canadian Gemmological appraisal.
Refund / Exchange Policy
We offer a 60 day return policy. 100% satisfaction guaranteed. In order to process a return, simply contact our Customer Service department to receive a Return Merchandise Authorization (RMA) number. Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office.
Items sent to our office without a RMA number, packages shipped beyond the 60 day return period, or packages that are improperly packaged or uninsured will be refused upon receipt. Your satisfaction is important to us and if you are dissatisfied for any reason: You may return the item for a refund, you may exchange your item, or receive an upgrade to your original item.
All Items sold by Beck Gold & Diamond Brokers are refundable for the amount paid. Beck Gold & Diamond Brokers is not responsible to refund any monies required for shipping fees and credit card processing. If an item has been modified from its original version (i.e. custom head settings, larger stones, and engraving’s) then the item is only eligible for in-store credit within the 60 day return policy. Please note changes in ring sizes are not considered a modification and therefore would not qualify for in-store credit.
Returned merchandise must be undamaged and in “new and unused condition” to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweller other than Beck Gold & Diamond Brokers will not be accepted.
All items are to be accompanied by the original paperwork and appraisal. Please note that Beck Gold & Diamond Brokers will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.
All items are shipped Purolator Courier and arrive at most locations overnight. Some areas may be longer.
I took my gold to a few jewellers and the highest price they offered me was $160.00. I phoned your office to get a quote over the phone and you estimated that I would receive roughly $440.00. I was pleasantly surprised when I arrived at your very professional office. After you tested some of the gol…
Thank you for meeting with me on Friday and for your professional approach and kind manner. It was a pleasure doing business with you!
It was a pleasure to meet you today and I want to thank you for your very generous donation to Jessica’s Wish for our major fundraiser to be held on Sept. 4th, 2011. I know it will be a wonderful auction item and will help us to raise more money this year
Thank you very much for driving all the way out to my house at Isle Lake on a long weekend. Especially in the Terrible Winter weather we were having, it really meant a lot to me!
I tried selling a small amount of gold to those TV guys. They lost my “supposedly insured package” and now won’t even return my phone calls. I am so glad I found you. I really wish I would have found you earlier. It was a very professional experience and getting cash and a very fair payout is the on…
I made several phone calls before booking a few appointments with different Edmonton gold buyers. One thing I noticed that set you apart is that when I was asking different companies about what they were paying for 14K gold, they were very vague, they would say between 14 and 20 dollars. They also s…
After phoning around I decided to set an appointment with you and another gold buyer who was located in a mall on the south side of Edmonton in a jewellery store. Both you and he seemed the most professional businesses I could find. I went to the jewellery store first. When I arrived I took out my b…
I’m so happy to have met you yesterday when I came to sell my gold jewellery. I was so confused and had a hard time parting with it and shared with you my reasons for selling. You were so kind, patient, polite. Your advice and good thoughts gave me great confidence that i’m selling it to the right p…
I had a great experience with Beck Diamonds. While purchasing bullion silver Clinton gave me exceptional service at a cost lower than my previous suppliers. I am excited for our future dealings and would highly recommend him to anyone looking to invest in precious metals.
I am a student in college and I went to see Mr. Beck about 2 months ago to sell a ring with some small diamonds in it. Mr. Beck advised me that the ring was in excellent condition and I may wish to sell it on Kijiji before selling it for scrap gold as I could possibly get more money for it doing it …